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Customer Comment
  • Bruce Dobie (USA)
    Bruce Dobie (USA)
    Thank you Cathy........I really appreciate how professional you are...........Bruce
  • Etienne Roos,RKT (South Africa)
    Etienne Roos,RKT (South Africa)
    Thank you for the mail and thank you for following up.
    The carpets are very good thank you.
    For future I will need slightly wider carpet.
  • Luc Anthony, La Sport(Canada)
    Luc Anthony, La Sport(Canada)
    Wow great service thank you very much, hope quality same like samples!
  • Drake Arnold (USA)
    Drake Arnold (USA)
     I just wanted to let you know the floor mats arrived today. they look wonderful, thank you for a good quality
    product and fast turn around time
    i look forward to work more with you in the future
  • Frode, Screen Graph AS.(Norway)
    Frode, Screen Graph AS.(Norway)
    Received today. Looks very good. Hope my customer is satisfied too.

    Thank you.
  • Kevin, Apex Die Corp.(USA)
    Kevin, Apex Die Corp.(USA)
    Hello Olivia,

    Yes the mat looks very nice. I have attached a picture with the bike on the mat as well.

    Thanks, Kevin
  • Leif Rasmussen, Imexpo Nordic ApS (Denmark)
    Leif Rasmussen, Imexpo Nordic ApS (Denmark)
    It was very nice meeting with you, and of course to discuss the different business opportunities with you. Thank you very much for your hospitality. It was a great lunch – I really like the Chinese food – and it was very convenient for me to be picked up in the airport. Looking forward to do some business with you soon.
  • Shawn Maynard, Utah Air Systems (USA)
    Shawn Maynard, Utah Air Systems (USA)
    We have received the mats & delivered to the customer... they look good- as expected.  We have kept several here at our office to use & see how they hold up... I will use them as sample for other orders... Thanks.
  • Fringo GmbH & Co. KG (Germany)
    Fringo GmbH & Co. KG (Germany)
    Many thanks for your good work and cooperation in the past. I hope that it will be going on in the new year!

    Steven Seemann, Fringo GmbH & Co. KG (Germany)
  • Daniel Kruit, EcoShine (Australia)
    Daniel Kruit, EcoShine (Australia)
      The mats look great and appear to be very good quality. I also received the 2 smaller samples and will be visiting clients over the next 4 weeks to show them the mats. Hopefully I will be able to sell some additional products for you.
  • Ray, Imagemats (Australia)
    Ray, Imagemats (Australia)
    Thank you for the email, I commend you for your professional method of doing business, these are the types of deals that will build a stronger relationships between people.
    I await eagerly for the sample so we can get the customer to sign off and we can all move onto the next sale.
  • Scott Diamond, Moto-D Racing Inc. (USA)
    Scott Diamond, Moto-D Racing Inc. (USA)
    Just want to thank you for doing such a nice job producing our carpets and what a great job of boxing them and carefully packing on pallets with corner guards and wrap to keep boxes clean. They look great.
    I am very trusting on your quality.
  • Terry Serpa, Monkeysports Inc. (USA)
    Terry Serpa, Monkeysports Inc. (USA)
     If we were to do another similar campaign in the future, I would not hesitate to use Dotcom. Everything from sampling, to ideation, to shipping was executed very well. We have not had any quality issues brought to our attention (I have used the product personally since our first sampling, and see no signs of wear)!
    Bottom line is, we had an excellent experience with you.


1. Is there a minimum order quantity?
No, we produce starting from one piece. An ideal order quantity for production would be 100sqm or more.
2. What's the size for a logo mat?
Our mats come in Standard widths of 40, 60, 70, 83, 103, 136, 200cm including the rubber border.The maximum width is 200cm, and the length can be 1800cm. Special widths and shapes are subject to a surcharge.
3. Where do you deliver?
We deliver all over the world through our agent of DHL, FedEx, UPS, TNT, Aramex, etc., the delivery costs depend on the weight of the mats, but it is much cheaper than shipping via DHL, FedEx, UPS, TNT directly.
4. About payment term.
For order which amount less than USD3,000, we prefer 100% in advance, while for order amount over that, it would be 30% deposit, and 70% before shipment.
5. About the lead time
Usually the sample lead time is around 15 days after payment received and artwork confirmed. For mass production, it is about 35-40 days after receipt of deposit and sample approved.
6. How to get a free sample?
We can send a sample swatch with our existing design for quality reference, if price and quality is ok, you can release the bulk order first and arrange the deposit at the same time, then we will make a pre-production sample for approval before the mass production. Usually this way is preferable, as it can save the sample cost and time.
7. How much does a sample cost?
Usually we charge USD100/size/design for small size(about 0.5sqm), USD150/size/design for medium size (about 1 sqm), while for big size (around 2 sqm), it’s USD200/size/design.
8. How to provide the design?
As to the format of the design, AI, PCX, JPG, PDF are ok. Please advise the pantone number for each color, so that the color can be matched accordingly.
9. Is the color of the mat easy to fade?
This nylon mat is jet printed very deeply into the bottom of the fiber, which is commonly used for outdoor areas, such as a store or market entrance. As testing by our client IKEA (through an importer) on the color fastness, it has passed the Four degree under ISO 105 standard, so the color is not easy to fade.
10. Samples availability for product evaluation
We're glad to provide some sample swatches 20x30cm free of charge, you just need to pay for the freight cost. Please let me know if you have a carrier express account for us to use, so the parcel can be sent via "freight collect". If you do not have any account, we would caculate the freight cost and issue an invoice to you for payment arrangement, then the parcel can be sent via "freight prepaid" after the payment received. But we must receive the payment in full amount