Just want to thank you for doing such a nice job producing our carpets and what a great job of boxing them and carefully packing on pallets with corner guards and wrap to keep boxes clean. They look great.
I am very trusting on your quality.
- 1.Is there a minimum order quantity?
- 2.What's the size for a logo mat?
- 3.Where do you deliver?
- 4.About payment term.
- 5.About the lead time
- 6.How to get a free sample?
- 7.How much does a sample cost?
- 8.How to provide the design?
- 9.Is the color of the mat easy to fade?
- 10.Samples availability for product evaluation
- 1. Is there a minimum order quantity?
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No, we produce starting from one piece. An ideal order quantity for production would be 100sqm or more.
- 2. What's the size for a logo mat?
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Our mats come in Standard widths of 40, 60, 70, 83, 103, 136, 200cm including the rubber border.The maximum width is 200cm, and the length can be 1800cm. Special widths and shapes are subject to a surcharge.
- 3. Where do you deliver?
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We deliver all over the world through our agent of DHL, FedEx, UPS, TNT, Aramex, etc., the delivery costs depend on the weight of the mats, but it is much cheaper than shipping via DHL, FedEx, UPS, TNT directly.
- 4. About payment term.
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For order which amount less than USD3,000, we prefer 100% in advance, while for order amount over that, it would be 30% deposit, and 70% before shipment.
- 5. About the lead time
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Usually the sample lead time is around 15 days after payment received and artwork confirmed. For mass production, it is about 35-40 days after receipt of deposit and sample approved.
- 6. How to get a free sample?
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We can send a sample swatch with our existing design for quality reference, if price and quality is ok, you can release the bulk order first and arrange the deposit at the same time, then we will make a pre-production sample for approval before the mass production. Usually this way is preferable, as it can save the sample cost and time.
- 7. How much does a sample cost?
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Usually we charge USD100/size/design for small size(about 0.5sqm), USD150/size/design for medium size (about 1 sqm), while for big size (around 2 sqm), it’s USD200/size/design.
- 8. How to provide the design?
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As to the format of the design, AI, PCX, JPG, PDF are ok. Please advise the pantone number for each color, so that the color can be matched accordingly.
- 9. Is the color of the mat easy to fade?
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This nylon mat is jet printed very deeply into the bottom of the fiber, which is commonly used for outdoor areas, such as a store or market entrance. As testing by our client IKEA (through an importer) on the color fastness, it has passed the Four degree under ISO 105 standard, so the color is not easy to fade.
- 10. Samples availability for product evaluation
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We're glad to provide some sample swatches 20x30cm free of charge, you just need to pay for the freight cost. Please let me know if you have a carrier express account for us to use, so the parcel can be sent via "freight collect". If you do not have any account, we would caculate the freight cost and issue an invoice to you for payment arrangement, then the parcel can be sent via "freight prepaid" after the payment received. But we must receive the payment in full amount
If we were to do another similar campaign in the future, I would not hesitate to use Dotcom. Everything from sampling, to ideation, to shipping was executed very well. We have not had any quality issues brought to our attention (I have used the product personally since our first sampling, and see no signs of wear)!
Bottom line is, we had an excellent experience with you.